This is regarding the Kerala package booked with Make my trip for the month of december. I would like to highlight few points regarding the service/ assistance provided on this trip:
1) The package was booked on 28th Oct, 2013 and payment(Rs. 30, 267/-)was made thereof . It was an individual package . Once the package was booked, the seller( Mr. Manmohan Singh- manmohan.singh@makemytrip.com, phone number- 9560172577) stopped taking / responding to calls / mails .I wanted to change the check in time in the hotel( 1 p.m.) since the flight was landing in Kochi @ 9. After several attempts(call / mails to Mr. Manmohan Singh) finally, I myself called the customer care and got the check in time changed.
2) At the time of booking(28th Oct), we were promised a cash back for making the entire payment through HDFC credit card in one single installment but to our dismay, now they deny any such promise.
3) The cab vendor(Tokyo Travels)(booked by make my trip) did not make proper arrangements even after arrival at Kochi . I called the cab vendor after landing in Kochi(he was intimated on call previously as well) to share the details of the driver so that his name & phone number can be cross- verified but even after waiting for half an hour same was not shared. Ultimately, we were forced to rely completely on cab driver who approached us.
4) The cab driver did not have the copy of the itinerary. The cab driver was rude and did not know both Hindi and English which led to a lot of communication problem. Also he refused to go for half of the sight-seeing stating that the itinerary has not been prepared in an unorganized manner and it is not possible to cover them. The cab tyres were almost flat, not at all appropriate for driving on hilly areas. Attaching pictures for same.
5) The hotels were not comparable to three star hotels, specially, one given at Munnar - Green Mansion. The hotel was no more than a lodge . The room was damp, pillows and roof had fungus, wall plaster coming off, limited food option, (2-3 dishes in dinner, 1 dish in breakfast – that too stale, hand- written menu, water problem in the bathroom). The hotel provided at Thekkady- Windhaven resort was also a sub-standard one.
6) We were made to pay for some of the sight- seeing even if same were to be paid/ provided for by make my trip as mentioned in the itinerary.
7) While booking the package, Make my trip officials lied for the charges for sight-seeing. On call it was clearly told that all the sight-seeing will not cost more than 1300 to 1400 for two while it costed us much more than that. Make my trip has not lived up to its expectations . Their tag line “Memories Unlimited” justifies their way of doing business by leaving people only with uncountable negative and bad memories.