Hi MMT, I am not here to complain because of a issue in the booking. I am here to complaining about you guys not even responding for a possible booking. Why do you guys claim the sun and moon to customers when you cant even show the basic earth to them
I am travelling to sri lanka next month with a fixed date and simple itinerary . The same was given to your "tour specialist" on your ivr no. 3 times since last wed. Meaning I called 3 times last week and each of the 3 agents had said, "sorry maam", your booking has not yet been worked upon so I will revert back to you. I have wasted almost 3 hours giving the same itinerary to your agents and not a single email/ call back. each time someone else picked up the phone and said that she will revert by eod. But I forgot, since you guys work for international packages, u guys never have a eod. . or maybe you guys are sooo busy travelling yourself that why respond to customers for packages. after all we are MMT.
Guys, just a feedback get a reality check. you guys are not omnipresent. there are multiple travel agents and gud ones who gladly respond to packages.=**i am not writing this issue as I am desperate to book a package from you guys. I felt that maybe bigger brands are better in their customer care service and dedication to work but you guys proved me wrong. Bigger brands have better UI on site and its more glossy, but down bottom, you guys feel that now that we are big, why should we work. anyways, thanks for proving me wrong. I have got quotes from multiple agents and will close by package for next month soon.
Now you would be thinking on why am I wasting my time on mouthshut to write such a long review. Reason is, when I can waste my time trying to get my package from you and you guys throw attitude, I feel the world should know about your seriousness on work. Why should someone else too waste his/ her time and get this funny feeling that I am getting. after all time is precious.
The irony of situation is that a customer was after you guys to book a package but you guys were too busy to attend to him.
Maybe you can refund my mobile bill for the 3 calls I did and wasted by time and money. cheers to your non existing tour specialist and hopeless behaviour:) . Just stick to the online world( hotel / flights) and shut shop for the offline booking. you guys are too busy for the offline travel agency.**=