MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I am a Sr Mgr with a leading IT company in India and had planned a vacation to Jaipur-Jodhpur-Jaisalmer via MMT.com and suffered badly. Here are my observations:
I had booked a hotel - Laxmi Niwas in Jaipur via makemytrip. Hotel was rated 2. It was nothing more than a 1 hotel and our 1 night stay there was pathetic. Such hotels are available in Jaipur for less than 1000 rs/room but makemytrip charged us 1500 for the room.
I had booked a hotel for 2 nights for jodhpur and makemytrip provided me confirmed booking. Based on that, I made the travel arrangements. However, when I called the hotel to confirm, they denied any booking and also said that makemytrip did not provide them any intimation. I contacted makemytrip and then makemytrip cancelled the booking. Thus I I suffered a loss as I had already spent large amount on travel bookings. Apart from that, my travel plans were in jeopardy.
For my final leg, I had booked a hotel - Classic Holidays in jaipur and again makemytrip passed off a 1* overpriced bad hotel as 3*. Hotel charged us 400 rs for a child and there were no additional service for the child, Hotel was so bad that they provided 1 paratha and 1 cup of tea in breakfast and when we asked for a refill, they refused. There was another group of guest to whom the hotel refused to give breakfast.
I posted my feedback on makemytrip but they have suppressed my feedback. The classic holidays hotel appears as a 3.9* hotel to unsuspecting customers.
I needed a date change to a hotel and spoke to the hotel, Hotel had rooms available and then I spoke to makemytrip. MMT asked me to send an email, which I did. However, no action was taken by mmt and when I again called them, they advised that I should have called instead of sending emails! However, the customer rep was good and after spending 45 mins on phone, she resolved the issue.
I used a HSBC discount code and as per terms and conditions, mmt would credit back 7% of the amount in 5 business days. No amount has been credited and I am following up with makemytrip to get this completed.
But overall., I would say that its best to stay away from them.