I was trying to book two tkts online to canada(van), on the last step when I clicked make payment, the session expired, I thought to take help from online chat. I asked Manish one of make my trip worker whether payment is deducted from my account or my booking is done or not, he checked and said, no, but he said I will help you to make the booking, I said ok.
He started I told him del to van return, but he made my booking not to vancouver canada but to one of the turkey city that I never heard. After 5 min I decided to make a booking for my mom too. Another worker Ashish told me that your booking is not to vancouver, it was of turkey’s city that I never know. I requested Ashish to solve the matter he said Manish is on tea break and you have to wait for 10 mins .i wait for half an hour. I again start chat, now any other boy start chat and he shifted the chat to manish.
I asked Manish why don’t you make my booking to vanvouver canada. he said you wrote van and I thought it is another city. I said I am not tkt seller I dont know the airline code, i had told you when I was unable to make online booking, you were trying to help, you did not ask me or not even tell me what does van means. He said you have to pay cancellation charges. Iasked the cancellation charges . He told me more than 19000. Isaid its not my fault why should I pay. but he didnot listen to me even he cut my phone when I was talking to him. Is this the way to deal with their customer by reknown firm make my trip.