Your review is Submitted Successfully. ×

Makemytrip

0 Followers
4.0
WRITE A REVIEW

Summary

Makemytrip
image image
Anirban Layak@alayak
Apr 04, 2015 12:28 PM, 2002 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Horrible service getting refund back

I booked a flight which I later canceled. Got an instant confirmation email from Makemy trip saying the refund will be processed in 3-4 days. No refund for 2 weeks. Called them on a friday. Said it will be refunded by Tuesday. Again no refund. Called again after 7-8 days and escalated to the manager on duty in the call center. After a lot of talking the guy sent an email saying it will be refunded by next day. Came after about 8-10 days of that.


Customer service is cool - everytime they tell you SLA is about 3 days so "it will be refunded in 72 hours". Dont have a clue whether it will actually be refunded!


Horrible experience with refund and customer service experience.

Issue Resolved
 (0)
(0)
MakeMyTrip
Dear alayak,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.We were looking into your concern but have found that a few important details are missing.Please provide us with the following details:Booking ID or Email address used at the time of booking We await your response to get the matter checked at our end.Assuring you best of our services.Regards,Team-MakeMyTrip Care
Post
Please fill in a comment to justify your rating for this review.
Post
Question & Answer
image
Other Searched Products
photo
Upload Photo
Add a Product
Compare Product