I booked airline tickets over the phone with an agent the middle of October 2009 using a credit card. They said they were having issues with their automated credit card charging system and hence coaxed me to provide the CC details over the phone.
Which is not an unusual request considering that its a reputable company like MakeMyTrip it didnt arouse any suspicions. I gave the card details over the phone to a Himanshu Handa and Seema Chaudhry who ultimately booked the ticket. (I don’t know if its a real name or a fake alias.) The amount for the tickets I ordered were billed immediately on my card.
However, next day I found out that there were 2 more fraudulent charges on my card on behalf of makemytrip for $411.73 and $269.24 respectively. I immediately reverted back to MakeMyTrip in India and called them several times giving them proofs including credit card statements about the other charges not being authorized but, I have not received any feedback. They have been just dilly-dallying and ultimately I had to file a charge back with my bank resulting in cancellation of the credit card.
I am complaining about theft of credit card numbers by the employees of makemytrip and reluctance by the staff over there to take any action. On top of that their customer service is very poor. They didnt even book the tickets properly, I mean when a couple i.e. my parents who are both senior citizens why would I want 2 separate seats in 2 separate rows.
Secondly, my mother needed wheelchair assistance and that wasn’t informed to the airline either. I had to call the airline directly and sort out the matter with them. I hope people who chance across this review avoid MTM like the plague and never ever give out your CC numbers to even an employee of MakeMyTrip.
Thanks,
Anish