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I had booked a 3 nights Munnar package tour from Chennai. It included flight tickets, 3 nights hotel accommodation and cab service(cochin airport to munnar pick up and drop and daily local sightseeing, car was supposed to be with us for the entire journey, according to details provided online while booking package tour). On contacting 3 days before scheduled holiday package tour(28th April to 1st May), I was told cab details will be sent 1 day prior to holiday. I didnot recieve cab details until 12 hours before so contacted them and was told cab service is not part of package.Shocking.
They denied me cab service just before the start of holiday, before we started by flight.Its very shocking, having paid money for entire package Chennai to Munnar 3 nights(flights, cab service, hotel). I never expected that a holiday package from MMT will start with a major disappointment. I feel cheated having paid for entire package and then denied cab services.