Hi All & C.E.O of Make MY Trip.
I am Ventapathy from Tokyo, Japan. Here is my second worst encounter with Make my trip. I am using makemy trip since 2010 . Since 2013 I believe I am making almost 1.5 to 2 Lakhs INR Transactions with Make my trip. May be its time to change. Dear reviewers suggest me some alternatives.
Below is the story
1, on 16-NOV-2015 I booked flight from TRZ-TOKYO for 2 Adults & 1 Infant through makemytrip.com. At the time of credit card payment through website(Around 57900 INR )some error occurred and I received message that payment is not processed. 2, Again I tried with partial payment(12200 INR). same error occurred and received message that payment is not processed.
Note: ==No booking ID == was received for above two transactions.
I checked my card statement on the same day. nothing was deducted.
3, Later I tried booking on 20-NOV-2015. Again same error occurred in makemytrip.com during payment. Immediately I received call from India Agent. They made booking for me in phone and asked me to pay through website. I made the payment 876 USD for booking IN1511B6S189720 .
I checked my card statement on 20-NOV-2015.I surprised to see that, first two transaction(on 16-NOV-2015) which was ended up in error was also deducted from my card. that is 134638 JPY / around 73000 INR without any Booking reference.
16-NOV-2015 112031 JPY - NO BOOKING REFERENCE
16-NOV-2015 22607 JPY - NO BOOKING REFERENCE
- without any purchase made, above mentioned money is taken.
20-NOV-2015 876 USD IN1511B6S189720 - No problem in this as Have purchased my Ticket.
I opened a complaint in Reference ID: 151120-021649 .I was asked to send my credit card statement. I sent it. I called them many times for follow up. Every time I called, customer service informs me that "please wait for 24hrs and this issue is forwarded to concerned department". Already done 1 escalation But they are not serious about my complaint.
I am losing my hope on makemytrip.com.
Dear reviewers,
Kindly help me getting my money back .
Thanks and Regards,
Venkat