MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
This is a third class travel agent with a great name "make my trip".
The name is catchy but the work is shoddy.
Many cases are piled up against them in the Consumer Courts of India for Refunds.
It is a taboo to ask for refunds from this site even if the Flight gets cancelled.
My close relative was to travel from Chicago via NewArk to Delhi by United Airlines when the flight got cancelled due to a snowstorm which lashed New York and other parts of US on 24.1.2016. Till date our refund has not been processed. Everyday it is a new call center employee who asks for the entire story leading to the cancellation of the ticket and everyday we get a different answer with respect to the process of refund.
We are filing a cheating case as well as a case in the Consumer Redressal Forum.
My only suggestion is the rule of "Caveat Emptor" i.e TRAVELLERS BEWARE of the cheat called Make my Trip.
Suresh Kumar- 9818779534