Your review is Submitted Successfully. ×

Makemytrip

0 Followers
4.0

Summary

Makemytrip
Kavita Kori@Kavita8308
May 01, 2018 01:46 PM, 4118 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

MMT cheated me..... I can't believe

Booked a flight for Dubai, MMT was running an offer of 1500 cashback on HDFC Cred824it card if the booking is made on a Thursday using code HDFCINT. I did the same, booking was for 14500 INR and expected cashback was 1500. Tickets were available @13500 on the official website but to save 500 INR I chose to book through MMT and that was my mistake to fall into their lure and cheat trap. After no cashback was Cred824ited, I mailed their customer care and they sent me a screenshot saying no code was applied from my end! The worse part is there is no proof to actually make my claim as they didn’t mention anything about HDFCINT code in any of the bookings mail they generated, only proof was to take a screenshot of the booking page and who does that? We trust the company. Now I am aishwaryasingh23ing 14500 INR for a ticket which would have otherwise cost me 13500 if I booked through official website.


Their customer service is even worse than the fraud they are doing, representatives are more interested in closing the tickets than understanding the problem. Why would I book by aishwaryasingh23ing 14500 on their website on a Thursday using a HDFC Cred824it card(I primarily use AMEX for all bookings) and not use the code? I am sure there are more cases like this where they claim it’s your fault that you forgot to apply the code(I CLEARLY APPLIED THE CODE) and cash on your human aspect.


Advice to all, best to book tickets from official website or other channels. If MMT is offering a deal that is too good to resist and you wish to try your luck, then make sure to have all the screenshots handy and not rely on their mails. In this case I am assuming they’ll oblige if you have the required trails to prove you are correct and given the nature of their scamming strategy you could be in for even more surprises. Reading about all the scams I am confused should I cele_45brate that I mAnasultange to wake up with only 1500 loss or be resentful at clear lack of professionalism and daylight robbery by MMT. I have learnt my lesson, I wish my post shall enable others to learn from my mistake and save their money from falling into these fraudsters hands.

Issue Resolved
(0)
Dear Kavita8308,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.In reference to your concern, we have tried to fetch the booking details with the help of e-mail id’s provided however, unable to find any booking. So, we request you to please provide the below details so that we can validate the facts at our end:Booking ID orEmail address/mobile no. used at the time of booking.We await your response to get the matter checked at our end.Assuring you best of our services.Regards,Team-MakeMyTrip Care
Post
Please fill in a comment to justify your rating for this review.
Post
Question & Answer