MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Out of many trips I have taken, the one with MMT was not at all great, a lots of mismanagement by them and customisation is not something which they are good in.
I lost all my money just because of no proper attention and we ended up paying alot of money for our Kerala trip but got only excuses in return.
I do not recommend this portal, better do your research and book it by your own, take some portion from local vendor and rest book it by calling directly into hotels.