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Makemytrip

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Summary

Makemytrip
Jose M J@JoseMJ
Aug 26, 2016 02:45 PM, 1860 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

MakeMyTrip.com made my trip impossible.

I was planning to go to Dubai on Visit for a month and I was trying to book my ticket online. I saw some good offers on MakeMyTrip.com, so I went ahead to book my ticket. I was forced to book return tickets as well, as it was under a tourist visa. I booked a 2 way ticket and got a confirmation mail and a E-ticket copy. I was very excited to go to Dubai. On the day of my journey, I went to the airport and showed them my e-ticket copy. They told me that I can’t board the plane, as their is no "Ok to board" message tagged to the ticket. I called the customer care immediately and they told me that it was not updated due to some technical glitch and by the time they rectified it, I had missed my flight and both of my tickets were non-refundable.

Issue Resolved
(0)
Dear Customer,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.We were looking into your concern but have found that a few important details are missing.Please provide us with the following details:Booking ID orEmail address used at the time of bookingWe await your response to get the matter checked at our end.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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