I have book ticket for mr. Narendra shah , **makemytrip booking id flt0000695 1746. On 03/10/2009 at 8.44 pm which was failed due to communication error from your side, and i was told that i will come to know confirmation within one hour.***
I have checked the status and my email till 11.30 pm and called your customer service for 6 times from 9.30pm to 12.15 am but with response, just recorded massage was playing. I told my friend that i am unable to book and he can book his ticket through his own.****in the morning at 11.am i received the email regarding confirmation of booking and pnr genrated.
But for me it was useless as my friend has already booked the ticket, so i have to cancel the ticket.****i want to confirm the following points to you.****1. Why my travel not confirmed within one hours as stated in your mail.****2. Why in the morning , no confirmation taken from me regarding booking. ****3. Why cancel charges was charged , insted of booking not done in one hour. ****in this case, because of no fault from my side, i reqest you to kindly refund the cancellation charges.****please look in matter and refund at earliest.****regards ****pankaj kanungo *