I have used these guys twice and both times were unpleasant. The first one (about 3 years ago) was bad and the second outright fraudulent. My first trip was for travel Chicago-London-chicago. They first ffered me a round trip fare on AA for $540 and I paid using my CC. I waited for my ticket but it never arrived. Whn I called them they told me that price had gone up by $100 but anyways I decided to pay. I was promised next day delivery by Fedex but that never happened. Then made another 10 calls and my ticket was deliverd after 1 week. I chose to look at this incident as an isolated case.
The second time was a booking I tried making five days ago. My travel was to take me LA-Taipei-Sin-Mumbai-Frankfurt-chicago. They quoted a fare close to $3500 which I was okay with and asked him to HOLD the ticket. I said I would like to not reveal my financial information over the telephone and would prefer sending a signed check to their NY office. The guy over the phone assured that there was no reason to worry and I could give him my routing number and account number over the phone and then fax my check and that only after receiving my check they would clear the payment and then issue the ticket which would take 14 days upon my confrmation to buy. I was in no hurry so I gave him my financial information and told him to hold the ticket and wait till he received my check by fax. It so turned out that these guys even before receiving my check ran the transatcion for $4000 and my checking account was debited by that amount within 12 hours. There was no authorization to purchase. My bank lets me know of this. So I call these morons up who insis I have bought the ticket and if I want edto cancel the ticket I would need to pay a penalty of $1000. I requested they transfer me to the IDIOT Deep Kalra but they refused.
So the next day I go to my bank, put a stop payment , had to close my checking a/c to prevent these fraudsters from running checks with new serial numbers and my bank refunded the money. Then a fool from MMT customer service calls me up and says sorry and then pleads me into buying the ticket. And the conversation goes ’So sir do buy from us, we are happy to serve you, how much are you willing to pay?’. Here I am furious that they charged my account without authorization and now they indulge in price negotiation tactics.
I realized these guys in reality are no cheaper than others and if you are willing to pay 5% more you can be assured that atleast your financial information will remain safe.
MORAL: NEVER EVER share your financial information with MAKEMYTRIP. Deep Kalra and his useless call center guys have serious BUSINESS ETHICS issues. I think these guys are inc in delhi that is why they manage to get away with fraud. I hope their NY dispatch office is raided sometime.
K