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Makemytrip

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Makemytrip
Sambit Rout@sambitrt
Oct 11, 2013 11:26 PM, 977 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Oct 18, 2013)
Holiday package though Makemytrip-Worst experience

We have lost 70k with Makemytrip for Andaman package for no fault of ours..Please read through....We booked the holiday package Booking ID IN1309B9S124196 for 12th Oct i.e. tomorrow from Kolkata to Port Blair but as there is a cyclone prediction over Orissa , which is a natural calamity, my aged parents are not able to move from Orissa to Kolkata in the bad weather conditions.


This is one of the unforeseen scenarios where there is a high alert on Orissa, West Bengal and when I tried explaining this to makemytrip , no one is even ready to listen . While booking and till making payment ( 70k) every hour we were getting calls but once paid they refrain from taking any ownership.


Now we have to lose the entire trip money for no fault of ours as they are neither ready to re-schedule nor refund any money , so entire 70 k is lost. They are inhuman , don’t even listen to genuine issues. Till everything is fine they are good but when you really need their support they are never reachable, worst experience, please never - ever avail any holiday packages from MMT.

Issue Resolved
(1)
Dear Sambitrt,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.We are getting the case facts checked and will connect with an update shortly.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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