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Had a horrible time with these folks. I had a reservation blocked and was told that I had 24 hours to book. When I call them the next day, they say that fares have changed. While I was holding the request, they did not bother to inform me that fares could change. Very unprofessional.
Added another $200 to my itinerary. The funny part was their fares changed in a span of half hour and they were promising me that the fares would not change for a few days.
Bottomline is either pay when you book or risk it..they are not going to help you there.