MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
We were a group travelling to Srilanka(Bentota) and a hotel booking was made through MMT for a total of 10 rooms for the new year 2022. After landing in SriLanka, travelling by road for 3 hours to reach our hotel, we were made to wait in the lobby for about 7 hours to get our rooms for an already confirmed hotel. Imagine a group of 10 adults and 6 children all sitting/sleeping in the lobby for so long especially during pandemic times.
We called MMT customer care team from 2:23pm to 6:50pm and created 12+ service tickets, spoke to 12 different customer service reps., but to no resolution till evening. Every call to customer care was a nightmare!!!!
The same story was repeated in Colombo booking as well!!
Please please DO NOT book any INTERNATIONAL travels with MMT.
We had a miserable start of our new year and will never think of MMT for any of our future travels.