Never ever book through makemytrip.com
Its the most useless portal ever, I was making a booking for Ethiopian airlines through the portal, and they charged my card without any id or booking generated. When I called the customer care it took me 3 hours of explaining my problem to 3 different people and then I was told that they would book my tickets and guess what their backend system Amadeus didn’t even have Ethiopian airlines listed. They said they will treat my case as priority and initiate a refund which I should get back in 72 hours. I have a mail stating the same.This was on 10th April. and the customer care kept telling me please trust us we will get the refund sorted on priority.
On 13th April I get a call from makemytrip saying you were trying to book a ticket and your transaction failed, so should we book tickets for you or you want a refund. Such is theri customer service and the what they say on phone and write on mails is all a BIG FAT LIE.
when I said I was told the refund got initiated on friday itself, the customer care representative quickly disconnected the call.
No refund till 14th April, when I call the customer care I am again put on an endless loop of holds and call transfers which atrocious reasons being given for the transfer not being processed till now - reasons being its pending with the accounts department, one even said its 3 days plus’n’ number of days of bank transfer time, another said let me generate a reference ID for you- Like HELL how many reference ID"s will you generate; I already had one, and yet another one another said its bank holiday so it should be processed by 15th april. And I have a mail stating the same as well.
Today is 16th April and still no refund, I posted complaints on social media and now I am barely getting a response on that as well. when I ask them to send me proof of the transfer initiation they just refuse and vanish.
Yesterday on facebook I was told my refund will be initiated EOD, like HELLO I was told it got initiated on friday.
They are such liars, with a superbly incompetent customer care. It should not even be called customer care as there is no care but an endless loop of putting on hold and no resolution or even an update.
As I write this I am still fighting for a refund and trying to get a response from them. NAd mind you this is no small amount that they are sitting on.
And as I see there are a number of more people fighting for refunds with makemytrip. They are such a sham, Please NEVER EVER BOOK THROUGH MAKEMYTRIP UNLESS YOU WANT TO ENCOURAGE SUCH CROOKS TO BE IN BUSINESS.