This is the first review of any kind I’m writing, and I certainly hope someone benefits from the sufferings I’ve experienced with makemytrip.
I used makemytrip to make an international booking from Delhi to LA in late March, 2006. Due to difficulties in getting a visa, I had to postpone my trip by 2 days, for which I had to make a fresh booking and cancel the earlier one. Makemytrip had to return Rs. 39, 000/- to me for my cancelled ticket and the "customer care" executive told me that it would take a month for the accounting department to process the cheque. A month later, I wrote to him asking him for an update about the same, to which he replied that he would look into the matter. Several reminders and identical responses later, he just stopped replying to my mails. Escalating the issue to the next level after about a month, I was mailed by a very apologetic "Customer Delight" manager, who assured me that she was "personally looking into the issue" and I would get the cheque at the earliest. Different person and a more fancy designation, but an identical experience. It has now been exactly 3 months since my flight and 2 months since I first started interacting with the "support" people at makemytrip, and I’m still being told that they will soon get me my cheque from the accounts department.
That I’m not going to use their service again goes without saying. I’m only hoping that I get my money back for this time atleast.