MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Makemytrip.com is a shitty service. There is no accountability. You cannot talk to any higher level managers. You only have the opportunity to the call center executives who say : Sir, I can’t help you. I booked an international ticket with these guys (stupid me ) and there was no response or itinerary for my tickets. Whenever I called (may be 20 times) I was told that I will be called back in half hour...I spent so much time and energy in making these calls. It seems that these guys are not interested in getting customers. Some one Ms. Ankita Wadhwa is clearly a fraud . If I can get hold of the CEO of this company , I am gonna take these guys to task.
Besisdes there is no customer centric view from this company. It seems that they don’t care about the customers. This is what they say on their website
MakeMyTrip India Pvt. Ltd. is India’s leading online travel company and among the most successful Internet companies in the country. MakeMyTrip provides comprehensive services for the leisure and small-business traveler, backed by real-time booking ability. The website offers air tickets, hotel reservations, car bookings and holidays. MakeMyTrip’s user-friendly online transaction capability is supported by efficient fulfillment and stellar customer service.