MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
The MMT website could be the best among other and easy to use. I am writing this note to note my displeasure about the membership program and pathetic customer service.
They claim that the customer will be upgraded to higher tier in case a particular amount of purchase is done. In my case I had to call and email them to get the same upgraded.
Even after upgrade of account my points were getting accrued at the previous tier. I have been chasing them since July 2013 but other than getting stupid responses have not got an answer.
24 to 72 hours can be anything from 24 hours to many months. It is their discretion as to when they will reply. My current response is about 1.5 months due with no response. and this is from the highest level of escalation (write to management) in MMT.
This is the support they are giving me to a " Platinum " member which is the highest they. God knows what will be the service(if that is any different) to regular customers.
The ticket / reference number gets closed with notes that the issue has been escalated to specialized team. I had to open the tickets multiple times to keep my issue open.
If you are communicating with them via email then each time you reply to the email they close the ticket as resolved and then open a new one. Maybe this way they can save on the Service Level of the tickets. I now go to my MMT account and respond from there only. This way I can have all the response in one tab instead of looking in 100 tabs for a simple query which requires only a simple mathematical calculation and not any deep research that MMT has been doing since July 2013.
If you ask them question X they will reply to Y or Z. I just dont seem to understand why they can read my issue and answer to the issue. I have written them in a very basic and laymans level of English. But still they cant seem or rather dont want to understand my issue.
If you are enrolled with MMT reward program then please check the statement especially before the current program was launched.
Somebody had suggested in this forum to log complaint with https://pgportal.gov.in/Grievance.aspx. I have done the same but not very sure if it could be of any use.