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I planned to go for a vacation at Kerala in the last week of Dec 2011. The pictures shown at the website of makemytrip while doing the booking are totally different than the original place.
This hotel which we booked is not on the beach as shown in the pictures, in fact none of the pictures are of this hotel. Then, I called the customer care after landing at the hotel but it was of no use...my vacation got wasted..
I recommend to everyone to think hundred times before booking a ticket here. They shouldn’t be so unprofessional.
They book our tickets so quickly. And ya, very poor customer service, they keep on hold for long and then disconnect the phone...they will give you one standard reason..that is we are trying to connect with the airlines...
But now I will never try you.