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Makemytrip

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Summary

Makemytrip
Ishita Agarwal@ishita1998agarwal
May 18, 2018 01:46 PM, 1358 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Reality of make my trip.com

This is the worst of worst website you will ever use for making any bookings.


They are complete CHEATERS.this website is FAKE.


We booked our bus tickets using mmt and thse people cancelled them without even informing us once.they did not inform us.neither did they sent us any text. On 6th of may at 3:30 pm when we came to the bus stand we found that our tickets have been cancelled and no seat was left for us.and we remained helpless in an unknown city. The administration is very very bad they hardly care for their customers and are more concerned about their jobs. They only know how to say sorry and ask for apology. They show you fake details of the hotels and mmt wallet is a big cheat.


They did not resolve our problem and they backed off from their duties on asking for help .they only said this is not their fault.they only blamed the upsrtc bus services forgetting that we booked our tickets from mmt and this is the SOLE RESPONSIBILITY of MMT team to convey us any issue.and on the top of that. 10 days have already passed and we haven’t yet received our refund money.


SLOW CLAPS FOR MMT.


They only ask for apologies and never resolve your problem they’ll only keep asking for your booking details.


IT’S ALL FAKE.


I became a victim, my extra money, effort, time everything got wasted. It’s a request please don’t book anything from mmt. They will take the money and will not provide you with any service.

Issue Resolved
(0)
Dear ishita1998agarwalWe are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience.Further, in reference to your concern regarding cancellation of bus by the bus operator, please be advised that, we have mentioned this on the voucher that we are only providing the services as agent of various tour operators (hereinafter 'Operators'). MMT's obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator's staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger.Also, In the event of cancellation of a bus/service trip, MMT's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket. And the same was done by the team on 06-May-18 for total amount of Inr 828/-. It should now be reflecting in your account. We thank you for writing to us.Assuring you best of our services.Team-MakeMyTrip Care
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