MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
As per my personal experience, makemytrip created the ease of booking hotel rooms, flight tickets even with some additional discounts! Getting discounts in real is not possible for flights and for hotels too but with makemytrip we get gift vouchers to get cashback or offers which are better than other online or offline travel agencies, The only thing makemytrip should improve is their customer service which is the blunder and they hardly attend calls once I had to wait 30 minutes to get connected with customer support, but I ignored due to their other services. They must improve onlt this part nothing else.