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Makemytrip

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Makemytrip
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Tejas Kanadia@tejaskanadia
May 26, 2018 10:03 AM, 1311 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated May 26, 2018)
Cab Review Make my trip

Hi, I have been allotted cab Hyundai Accent UP 17 ET 9331. AC of cab was not working properly.i took cab on 24th May to 26th May from Delhi to Masoori and return. I am writing this when I am travelling and AC is not working.


We have to travel in Days time from Delhi to Masoori, it was too hot. Kindly do not book your cab from make my trip. Car was also    5 years old, I have relied on make my trip but they provided me cab wherein AC was not working. Even after speaking with customer care of make my trip. Come, no Revert was there. It was not fault of car driver but cab owner and make my trip which has allowed to attach old car which was not in good condition. I have checked AC which was working correctly at start otherwise I would not have started my journey.

Issue Resolved
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MakeMyTrip
Dear tejaskanadiaWe are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.In reference to your feedback, we understand that you faced inconvenience during travel. We sincerely apologize that you did not find the cab as per your expectation and are unsatisfied with the same. We evaluate each participating vendor on many different criteria, including cleanliness, guest satisfaction, décor, etc. We appreciate your feedback and are sorry for the inconvenience caused during your travel.We will share the feedback with the vendor and our relevant team to ensure complete elimination of such unpleasant instances in future. Going forward, we hope this matter will not prejudice your view of MakeMyTrip.You are a valuable customer to MakeMyTrip and hence our every attempt will be towards your delight. However, we have to adhere to certain policies, which are laid for the best interest of our customers and MakeMyTrip. At times they may not be suitable to the customers though. We do respect your time in writing to us, but do sincerely hope that you shall please view this incident in the light of what we have explained. We trust to have your understanding and co-operation. At MakeMyTrip we strive for rendering best of the services to our valued customers. We would appreciate if you could grant us another opportunity to serve you better in near future.Regards,Team-MakeMyTrip Care
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