Pathetic customer service by Make My trip. Due to make my trip’s fault a person is not able to board a flight on the said date. Since make my trip has a long process(more than a week) to trace a call and get me refund I had to cancel the ticket and reissue a new at a higher price and pay penalty for cancelling the previous ticket.
I have two emails from make my trip which confirm that if make my trip is at fault they will pay me back the penalty charges and other one confirming that it is their fault.
I had raised a complaint on 31st Mar and still there is no resolution.
For records:
31st Mar - Raised complaint( I was informed resolution will be given in 48 hours)
4 th Apr - NO RESPONSE FROM MAKE MY TRIP. I followed up after 96 hours( was told supervisor will call in 4 hours. No response on that day) .
5th th Apr - Mail from Mr. Dutt(customer service executive telling resolution will be given in 24 hours) NO RESPONSE TILL TODAY
8th Apr - Followed up today. I got a response that a special team will be put up and will revert in 72 hours.
Now after one week, I am told a’special team’ will be set up for a simple call trace and will revert in more 72 hours. I am surprised at this, for giving me a refund of ticket which I had to cancel because of their executive’s mistake they need to put up a special team and more 72 hours to trace this.
It is really disappointing to know how make my trip can serve its customer so poorly. Being in travel industry make my trip FAILS to understand how crucial time is. I have to bear a loss by reissuing the new ticket at a higher price and on this penalty charges Make my trip does nothing but procrastinate. Pathetic service.
WHERE IS MY PENALTY CHARGES REFUND STATUS?