MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I had been using Makemytrip for 7-8 years, when the Spicejet cancellation fiasco happened in 2014 end. When I used to call their customer care for refunds, they would hang up the call several times. Once in many times when they would pick and the call would continue, it would go on for over 30 minutes with only blank assurances, no resolution and non-professional communication.
Such was the standard of service to the customer who had been using their services for so many years and who had booked many tickets at once in Dec 2014, for family trip. After ruining my holidays, it took me so many escalations to get refund. I had got Makemytrip’s service head’s email Id, or else refund would have taken forever. It took about 3 months time to refund the amount. Since then I have said no to Makemytrip and switched to booking tickets only of decent airlines like Indigo, directly from their websites only.