MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Last September, I had to book an emergency travel and called make my trip.com
Tickets took approximately 1 hour to get reserved and all the formalities to be completed.
The good.
Somethings that I wasn’t comfortable.
I was sent a form for credit card authorization and was asked to sign & fax it before the tickets are confirmed. It was 11PM, not that there aren’t any 24 hour kinkos, but can’t they come up with something online & secure
I was supposed to get the tickets emailed in 2 hours, after calling twice and chatting once, I got it in 4 hours
Most importantly, their agent is somewhere in India, so your credit card company charges a 1% fee -> International transaction fee, and they term this as the vendor being cross border or soemthing like that, I was not told about this. Before you book the ticket make sure they agree to deduct that fee