First things first: Never ever cancel a flight ticket booked on MMT.
I did book a SpiceJet ticket from MMT with booking ID NF2202937194117 and then due to some reasons I canceled it. All problems started just then.
First, I canceled thru web-site so expected that my money will come to my account soon and I did not keep an eye on it.
After around 15 days, one fine day I checked it and came to know that money did not come to my account. So called customer care and told them same. Customer care executive said that we have to call them in addition to cancellation thru web-site, so then I requested for re-cancellation.
Again waited for 15 days and checked account, money did not come this time as well.
So called them once again. This time executive said its taking some time so wait for some time and told me to wait for around a week.
Same thing happened one more time. Money did not come! Called them again! This time they said they have got money from SpiceJet and are processing so in next 4-6 working days it will be done.
After 6 working days again called them up because as expected nothing happened. This time said that matter has already been escalated to highest level of team and will be done in 6 working days.
Again waited for 6 days and nothing happened one more time. Called them once again and they said again matter has been escalated( if it was to highest dept last time then to which team they are escalating now? To GOD?)
Called them today( around 2.5 months have passed) and they are saying I have to wait for 4 working days.
As a customer, I feel trapped! I cannot do anything. They have taken my money and now I have waste 1 hour every week for MY MONEY.
This is clear cheating because they know I cannot do anything. Customer care executives are clearly telling me to go to consumer court if I can do.
In mean-time I booked tickets worth 75, 000 from clear-trip and ease-my-trip and canceled those. I got my money within 2 days!
NEVER EVER go to make-my-trip website for flight booking because you never know when will you want to cancel it and then your money is gone. You cannot do anything even though that is your hard-earned money.