MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
This review is specially about our recently booked Ladakh Package. Our travel date is on 3rd July 2016 and we have booked the package much before on 24th May 2016 and paid full amount(INR 96026) on 11 Jun 2016. We are regular customer of MMT and associated with MMT more than 7 years.
On 18th Jun 2016 I come to know that my wife has conceived and really it is not advisable to travel in such hilly region.
So I called MMT on the same day and told about the condition but have not received any reply for 2 days. After two days I have snnt a mail and again called the agent and inform about my wife pregnancy case and requested to change my destination anywhere in India or abroad. But the agent informed me that they do not have any policy to refund or change of location for pregnancy case.
Till now MMT have not given any ticket, hotel confirmation as they have the policy to give all travel document only before 2 days. And they are not ready to refund for a genuine medical emergency case much before 15 days. SO THIS IS THE end OF MMT IN MY LIFE. IN-SPITE OF MANY OTHER BAD REVIEWS WE WERE ASSOCIATED WITH MMT FOR SO LONG.IF I WON’T GET REFUND I WILL FILE A PETITION AGAINST MMT FOR THEIR RUDE ATTITUDE POLICY AGAINST PREGNANT EMERGENCY CASE.