We just had a terrible experience with the travel agency, MakeMyTrip on June 27, 2013. We had booked our E-tickets on April 20th, 2013 for our flight on June 27, 2013 from SFO-London, a break in London for few days to see London and Paris, and onward journey to Delhi; return flight from Bangalore to SFO on July 26th. When we(family of four) arrived to check in at 5:30pm at SFO airport, on June 27th, 2013, the airline representative told us that this ticket was cancelled since the airline was not paid in time by the booking agency MakeMyTrip, (even though our credit card was charged USD 9, 200 on April 20th, 2013 and we were issued a confirmed E-ticket for this flight).
We were unable to board the UA-930 flight to London and had to come back home. We had booked on British Airways BA0322 connecting flight to Paris, made hotel reservations in Paris, London, Delhi and Agra. All this was ruined. We contacted the customer care immediately from the airport and were continuously on phone from 6:00pm PST, June 27th for nearly four hours and early morning June 28th. We repeatedly asked them to step up this issue and to let us talk to a manager to resolve this issue quickly. They were not at all helpful and refused to escalate the issue. At one point, they told us to “step outside and have a cup of tea and they will call us back after three hours”….this response while we were frantically trying to resolve the issue and board the flight before it departed SFO airport!
Adding insult to injury, they asked us to PAY for another flight departing on June 29th, 2013 from SFO while they process the refund(which may take 2-3 weeks)! Instead of “making my trip” this travel agency essentially “broke” our trip!