MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
Please don’t ever use Make my trip for bookings primarily for the reason that when you need to talk to them its IMPOSSIBLE to reach them. In the TV ad, they show Alia Bhatt making one call and speaking directly to the customer care exec who has already sorted everything for her in advance. In reality, I’ve been trying for the last two hours to speak to a’human’ but could only manage an IVR which is useless and a stupid chat assistant who is even worse. The site wont let me login - some error. I click on’Complaints and feedback’ - that leads me to an error page as well. I wonder how they are still surviving with such a bad service.
I wanted to give -1 in’User friendly’ option below, but the minimum I could give was 1.