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I have been a repeat customer with MMT, but learned the hard way that all is good and dandy until you have any trouble during your trip. I cannot recommend this platform. I booked a ticket with MMT and then tried changing the outbound flight date. They were not accepting this change and made me lose the ticket. Then they lied and said if I dont go outbound with the earlier purchased ticket, I cannot use the return ticket(with a different airline) as the whole ticket is null. So I suck it up and bought a whole new ticket, loosing about 3.500 Dhs! When I reached the check-in on my return flight, the airline said, I have TWO tickets for this flight open and could have used the first ticket without issues! Now, MMT refuses to refund either of the two tickets. Very unprofessional and without a moral compass. Never again.