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Makemytrip

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Makemytrip
Shilpa @shilpa_1407
Mar 04, 2015 02:51 PM, 3230 Views

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MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Mar 04, 2015)
My Pathetic Experience With Makemytrip

Let me jot down all the problems that due to MMT I faced.


First of all I booked my honeymoon package with Sapna Dhake & problem started from there & till date problems are continued.Sapna never provided desired response. Hence I asked to change executive & then Ritesh took over charge. Ritesh was more worse then Sapna. For a single query I used to drop him a mail 3-4 times to get answer.


But still this was not enough. The day I landed in Phuket(it was very first day of our arrival), that I got itenary from cab driver & in that our sight seeing that MMT commited was not there. On very first day I was taking follow ups with Ritesh via whatsapp. I was not at all enjoying my honeymoon. We were there at airport for approximate 8 hours while coming from Bangkok to Phuket. There are many things that I already ignored & I am not jotting down. Because even I don’t have strength to list so many things.


Booking ID for Party was IN1502B8S045690


Honeymoon package booking ID is IN1409B3S049518


After coming back to India I talked with Ritesh, Ranjeeta Khatri, Amit, Sandeep, Sneha & other n number of persons. There was not even a single person who can handle this matter. There were tons of apologies from MMT team. As a sort of compensation I was provided voucher of 5k. MMT repeated playing wid my feelings again & again.


I planned to use it for my Hubby’s first birthday party after marriage & again it was very special occassion for us like our Honeymoon. I was taking regular follow up with Mr. Rajendra Nagi from last 2 months to get this party organized the way I wanted & get all things on track. But again on 27th Feb at 4:15 P.M. I received a call from Mr. Tapan(Manager of Seasons, Melange where party was organized) saying that I need to pay entire amount as they don’t have tie up with MMT although I showed them confirmation mail that I received from MMT. Till 11:00 P.M.


I was taking regular follow ups with MMT team to get it sorted out but ultimately I was so helpless as Mr. Sandeep & Mr. Amit were least interested in sorting out the matter. I was also informed that Mr. Rajendra already left the job. Hence I paid entire bill amount i.e. 6100 again. I also paid it to MMT. HEnce I paid same amount  twice because of major blunder of MMT.


Again & again there were n number of persons who communicated with me & I narrated entire my disgusting experience to each & every guy. But this was not much to test my patience, finally MMT spoiled my party in Melange too.


I paid 1902 extra to MMT as Rajendra told me to do so.


Now my honeymoon & my hubby’s party is not going to come back. It was all spoiled due to MMT. I was literally crying in entire party & my honeymoon 1st day.MMT played with my feelings again & again.


I am telling you guys not to book any sort of package with MMT as it is the worst site that I had ever experienced. In my next review I will come up with all proofs & communication that I had with MMT in order to prove my point. The major reason for writing this review is that MMT is least bothered in responding to my mail & getting my issue sorted out. MMT will pay for this heavily that’s my promise.

Issue Resolved
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Dear Customer,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.We are getting the case facts checked and will connect with an update shortly.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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