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I and my husband booked a trip to Andaman, Havelock And Neil Islands in December 2016 through MakeMyTrip. We left from our home to catch the flights and suddenly we got a call from MMT staff that there are heavy rains in Andaman and therefore all flights have been canceled for the two days. We were sad to hear about the cancellation and were also worried about the amount we have already paid to MMT. We dropped them a mail about the rescheduling if possible. We got a revert mail from their side and they gave us to pick any dates in one year time frame. So we picked dates in March 2017 for which booking was 6000/- Rs less than the prior amount and they did repaid that amount as well. The trip was arranged nicely. All the flights, hotels, foodings, tour guide were more than what we expected.