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Recently booked Charismatic Kashmir package - 2 adults + 2 small kids costed 80000 with airfare from Delhi to Srinagar + 6 nights package. Their hotels are not up to the mark and infact a total disaster. No heaters in rooms, no proper entrance to some of them in Gulmarg. They claim as 3 and 4 star on their website, but they are not even a 2 star. They cook their food which is very bad.
They cut corners at all levels. They pretty much outsource everything to locals taking their commission. The local organizers again cut all corners. At the end its a very bad experience. I dropped from their tour on 4th day, spent another 30K to salvage my vacation. Also avoid all hotels mentioned in their tour packages as they are pathetic.