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Makemytrip

Manoj Gupta@Manoj1986254

Feb 15, 2014 12:53 PM, 4079 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Feb 15, 2014)

Coupon code scam for alluring customers

I booked a ticket with ICICIDF coupon code very recently. It got applied also.

I was supposed to get a cash back of Rs 1000 based on that. I booked ticket and completed the transaction, hoping that cash back will come in few days. But now the customer support is saying that I never used any coupon code and won’t be receiving any CASH BACK.

So my advise to others is that please go to other sites where you can have real cash backs.

If any customer care of MakeMyTrip is following up on the review. My complaint number is:140207014827.

Regards,

Manoj,

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MakeMyTrip

Feb 27, 2014 10:39 PM

Dear Manoj,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue.In reference to your complaint, we have rechecked details and per the booking Logs, no deal code was used at the time of booking these tickets. We can share those logs with you. Please note that we have a full proof system, where every detail which is punched/selected at the time of booking gets captured and booking logs are generated accordingly. We are sorry to inform you that in this case, cash back is not applicable.Assuring you best of our services.Regards,Team-MakeMyTrip Care