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Makemytrip

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Makemytrip
sirish k@sirishk
Apr 29, 2008 12:40 PM, 1440 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Incorrect E-Ticketing

I did two bookings through https://makemytrip.com

  1. One was for my parent-in-laws from Bangloare-London-Bangalore.

One of the help desk executive from makemytrip called us and asked


about the passport details and issued the e-ticket. To my shock I found


that my mother-in-law was mentioned as "male" in the ticket  with


salutation "Mr.", .  When contacted they said they can’t do much as


the ticket is issued  and then we contacted "Emirates" airlines


directly where they changed the detail from "male" to "female"


but  they didn’t change salutation from "Mr." to "Mrs.". They said


they we won’t have any trouble in boarding the planes, but we have our


fingers crossed .

  1. Second ticket  was from Delhi-Bangalore.  PNR

6794393.  I booked online and acknowledgment mail from


makemytrip.com had all the details correct. But when they issued the


e-ticked then all the kids and infants in the tickets were mentioned as


"Adults". When enquired, they said they can’t do much as the e-ticket


is already issued and they tried to convince me that there won’t be any


issues during checkins. Again, I’ve my fingers crossed and waiting to


see what will happen.

Issue Resolved
(0)
Dear Sirishk,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old. If just in case your issue still stands unresolved then please let us know for further action. Warm regardsTeam-MakeMyTrip Care
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