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Makemytrip

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4.0

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Makemytrip
Amit Aggarwal@uncoolamit
Mar 23, 2019 09:14 PM, 759 Views

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Refund process pathetic

Got a SMS from Makemytrip that Jet Airways has cancelled their flight; so I’ll get a full refund of my DEL to BLR ticket. No assistance from them in terms of suggesting an alternate flight. Took 4 calls and a long wait on each of those calls before I got a chance to talk to customer service agent.(In their TV ad, they claim that alternate flight gets booked much before you call them!) He told me that I’ll have to book alternate flight on my own thru their website because they don’t have the provision to book a new flight.


And guess what: final punch from them is a refund of INR 2732, which was supposed to be full refund! At least I have never booked a flight this cheap from DEL to BLR.


Amit

Issue Resolved
(0)
Thank you for writing to us. As validated, our specialist team had connected with you and shared the amicable resolution regarding your concern. We regret the initial issue you faced. - Team MakeMyTrip
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