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Got a SMS from Makemytrip that Jet Airways has cancelled their flight; so Ill get a full refund of my DEL to BLR ticket. No assistance from them in terms of suggesting an alternate flight. Took 4 calls and a long wait on each of those calls before I got a chance to talk to customer service agent.(In their TV ad, they claim that alternate flight gets booked much before you call them!) He told me that Ill have to book alternate flight on my own thru their website because they dont have the provision to book a new flight.
And guess what: final punch from them is a refund of INR 2732, which was supposed to be full refund! At least I have never booked a flight this cheap from DEL to BLR.
Amit