MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
MakeMyTrip is being run by robots only - no humans! If you have a complaint - there’s no one to hear you out. The hotels are taking advantage of this to cheat customers and extract extra money. Call any number you want - robotic voices take you on a merry-go-round - they ask you to submit your complaint on a non-existent form on the site. There’s no option available on their site to lodge a complaint. There’s a chatbot though, that asks you to call the helpline numbers and the numbers have robotic voices asking you to go to the website! Hah! good business policy! Oh and if you manage to send an email to ops, there’s a automated reply asking you to call their helpline numbers.hahaha.
BEWARE OF MAKE MY TRIP!