MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I have been a regular MakeMyTrip user for all my travel bookings, but my recent experience has been extremely disappointing. For my Europe Business Trip, I booked a flight through MMT, which was cancelled by the airline without any valid reason, despite no fault of mine.
I was forced to book another ticket at a much higher price, causing huge inconvenience. To make matters worse, MMT deducted a convenience fee while refunding, which is completely unfair and unacceptable.
Despite raising this issue, I have not received proper response from MMT. Such practices are highly disappointing and damage customer trust. I strongly urge MMT to stop penalizing customers for problems beyond their control.