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Makemytrip

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4.0

Summary

Makemytrip
R Revanth@REVANTH768
Jun 10, 2017 11:51 AM, 1918 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Heavily disappointed from this travel site

This review is just to inform about the actual service of make my trip gift cards.


Yes


I was glad to recieve a make my trip gift card worth Rs.2000 from one of my friends. He just informed me that it would definitely assist me during my upcoming trip to Secunderabad. So, soon after I got to recieve his giftcard, I was pretty glad that, I would get a to and fro bus ticket from Vizag.


Then comes in the actual surprise with all the shitty terms and conditions which says


-it can only be redeemed after three days of purchase and the most important one was that they don’t allow to get the money in the gift card credited in the make my trip wallet.


Only flight tickets and hotel bookings can be done through that gift card where no on-going offers will be applicable if we decide to make use of the full-fletched gift card.


This is yet another shock for me and for a person like me who never travels in air and never need to stay at a hotel outskirts, what’s the use of having a gift card when there’s no chance of purchasing bus or train tickets.


The value of money will be same right? Then why doesn’t make my trip allows the user to access also the bus and train tickets through the redemption of gift card.


Dear company


Please go through my review and kindly take a look over it. I would be pretty happy if the money could be added in the MMT wallet.


Also I do find the prices of buses a bit high when compared to redbus.com

Issue Resolved
(0)
Dear REVANTH768,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have taken cognizance of your comments and the spirit in which you have shared your feedback.Further, please be advised that every promotional offer has its terms & conditions attached to it which can be useful for some people however, at the same time, the offer could not be useful for others. It is very difficult to make offers which can fulfil everyone needs. We really feel sorry for the same. But, we have taken you feedback and should share with the relevant team to look for the possibilities for changes as raised by you.I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.Regards,Team-MakeMyTrip Care
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