I have had the worst experience with imint and makemytrip - I booked a hotel package early Dec 2008 through makemytrip - the package value was substantial.
So I gave my imint number at the time of booking since then I have called them once and sent emails to them but they have still not reverted!! the last email they sent me was on Jan 7 asking for more information which I provided them.
Subsequent follow-ups have gone unanswered - INEFFICIENT AND DISCOURTEOUS!! requests to provide the email id of their CEO have gone ignored - the call center refused to allow me to escalate the matter saying that they are not authorised to reveal any senior officials email ID which is shocking considering the front line does not solve problems and the senior management refuses to be bothered with customers!!! mails to makemytrip have also gone unacknoewledged.
Completely ignored amazing how inefficient imint and makemytrip is - when I first sent them imint a mail there was no response for the mail - when I called them I was informed that they do not receive all mails sent since they have changed their server!! fair enough technical difficulties can happen - for subsequent emails I have a tracking id from them indicating that they have received the email but there is still no revert!!!! I refuse to call imint again - the one phone call I made lasted more than 20 minutes and was transferred from person to person absolutely disgusted with makemytrip - stay away from them - use services which offer real rewards (yatra.com’s rewards points and not cheats like makemytrip) and after everything
I receive a call from makemytrip asking why I have sent them a mail stating I will never book thru makemytrip again..... a week after the call and despite repeating my story for the nth time my reward points are not yet credited.... makemytrip wants my imint number and imint wants my booking details - both are repeatedly mentioned in my emails to them - are u so uneducated that u cannot read a simple mail? funnily I receive an email from imint saying that the merchant (makemytrip) is not responsible since 60 days have lapsed since purchase - well u morons....
I have been following up with both prior to this golden 60 days and neither one of you morons were responsible then.... will someone senior from makemytrip or imint read this and wake up to the customer dissatisfaction that is being caused? or is ur business to cheat customers irrespective of the fact that they will never use you again? shockingly I get a call today asking for more details - despite repeatedly sending them details and following up some illiterate called tushar called up today saying he is there to help - I really cannot believe imints behaviour and of course makemytrip no longer bothers even responding - guess one customer less doesnt matter - nothing fazes them - customer support and service is not a word they understand - they continuously refuse to provide a senior’s email ID - I guess imint management doesnt care for customers either - just like makemytrp doesnt - I look forward to the day both imint and makemytrip owners shut down - they deserve to be on the road with begging bowls given the customer support they provide