I booked my ticket with makemytrip.com on July 17, 2009
1) Agent on phone provided confirmation that air-line will be responsible for my airport transfer from Newark to LaGuardia. 2) Agent confirmed that tickets were refundable and changable. But when ticket was mailed to me there were no terms and conditions listed on email. When I emailed and asked for confirmation they denied all the confirmations made on call during the sale of ticket. Ever time I called they promised to retrieve the call and get back to me.
I have been waiting for 2 weeks, calling and writing everyday but neither have they resolved my complaints nor have they been retrieve the call. Please do not ever trust any agent of Make My Trip. Always insist on email ticket along with terms and conditions before making a payment. ADVISE YOU NEVER TO BOOK A TICKET ON MAKEMYTRIP.COM THERE ARE BETTER WEBSITES AND OPTIONS AVAILABLE.