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I booked a ticket from delhi to blore(trip id mmt-d731472) for 24th june 07. Unfortunately a duplicate pnr also got generated(mmt-d731477) and it was promptly cancelled by me. I also got a confirmation from the airline spice jet that the duplicate ticket has been cancelled.
On the said date while I reached the counter to check-in I was told by the spicejet crew that there are no tickets in my name! I tried desperately to explain to them that only one pnr is cancelled and that the other one must be active. But I finally realised that both the pnrs’ had been cancelled by make my trip. On contacting the call center of make my trip I was told that there was a mistake from their end and I should issue a fresh ticket and send the boarding passes to them so that they can process the refund. I thought atleast these guys have realised their mistake and prompt in making amends. I was promised a refund within 10 working days.
But then began my ordeal, inspite of repeated reminders to the call center my refund has never got processed. Each time they tell me that I would be given the refund within a week( which is an outright lie), and after a week they come up with the same lame duck excuse. It reflects a complete non-professional attitude on their part and advise all not to ever touch their website with a barge pole. they are bloody suckers with not integrity and lie blantantly to customers. After reading the other reviews on this website I feel iam not alone and it a genuine problem with their service level and attitude.