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I had nothing but bad experience from them. Due to airlines rescheduling the flight, I had to cancel the flight. On 7th Nov, 2011, I called their customer support and explained the situation. After few minutes I was assured full refund and was asked to call after 48 hours. I called on 9th Nov 2011 and re-explained the problem - again was asked to wait for 48 hours before full refund to be issued. I called on 11th Nov and was told that refund is in process and will take 10 days!! Nothing happened in next days and I called them again on 21st Nov 2011.The support person told me that they were waiting for my bank account information to credit the money!! I asked her why was I not contacted and why they want to refund the money to my bank account whereas I had used my credit card to pay for the ticket. She had no explanation for it. I emailed my bank account details and called again on 23rd Nov 2011 to confirm if they received it.I got an email today (24th Nov 2011) confirming they received the details and to wait for 10 to 15 days for wire transfer to happen! You cannot talk to any reasonable person to explain your point of view, you cannot talk to their manager or supervisor - they run loose with their own rules! I wish I had read their reviews before buying from them!! Anyway, I am done with them and I hope you also get benefited by this review.