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Makemytrip

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Makemytrip
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avneet singh@avneetsingh13
May 26, 2018 04:43 PM, 1258 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

WORST EXPERIENCE

MMT at Sinclairs Bayview Port Blair, Port Blair . Your site showed 4+ rating for the hotel. After visiting the hotel, the food which was offered had bugs. I Refused the to pay for the same the they instead of apologizing, Blocked by room service. They really ruined by day. Nobody even had courtesy to say sorry for the same. Instead the told me do what you want to do. This is the kind of hotels MMT is Offering to Customers?

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MakeMyTrip
Dear avneetsingh13We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.In reference to your feedback, we understand that you faced inconvenience at the hotel. We sincerely apologize that you did not find the hotel accommodations as per your expectation and are unsatisfied with the same. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We appreciate your feedback and are sorry for the inconvenience caused during your stay.We will share the feedback with the hotel and our management team to ensure complete elimination of such unpleasant instances in future. Going forward, we hope this matter will not prejudice your view of MakeMyTrip.You are a valuable customer to MakeMyTrip and hence our every attempt will be towards your delight. However, we have to adhere to certain policies, which are laid for the best interest of our customers and MakeMyTrip. At times they may not be suitable to the customers though. We do respect your time in writing to us, but do sincerely hope that you shall please view this incident in the light of what we have explained. We trust to have your understanding and co-operation. At MakeMyTrip we strive for rendering best of the services to our valued customers. We would appreciate if you could grant us another opportunity to serve you better in near future.Regards,Team-MakeMyTrip Care
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