MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Don’t use makemytrip. In the last couple of weeks I’ve tried to book two flight tickets online using my India debit card. Both times, the card was charged and later I got an email from makemytrip saying that my booking has been cancelled and my money will be refunded in 7-10 days. When I called them, they said there were no seats on the flight. The first time I thought maybe this was a one time issue and booked over the phone. They charged me more than what the online fare was after I gave them all my debit card info.
The second time also they said the cancellation was because there were no seats on the flight (then why the heck do they display it as available online!). But this time I booked on the airline’s website directly. Not only were the seats available, but I also got a better price. I wasted more than two hours on makemytrip before I realized they are useless and probably cheating their customers.
So my advice - use makemytrip to just find out what flights/schedules are available and then book directly through the airline’s website.