Hello,
I booked this trip with MMT executive Mr.Abhinav Mathur and explained to him very clearly over the telephone and via an email that I need a decent and secured place to stay as me and my sister are traveling and our security and comfort is of utmost importance.
I had paid total of Rs.65, 000 for 2 nights in Munnar and 1 night in Alleppy as I was told by your executive Mr.Abhinav that the hotels that he is recommending are of 4 star rating.
First hotel that we stayed in for 2 nights - Ambaddy Estate.This hotel is not even 2 star if you personally go and see their kitchen, infrastructure and food quality. They do not have proper lighting where people can sit and enjoy nature.After 5pm it was pitch dark and scary to even venture out of our room.
The food was stale and over over priced. The bucket in the bathroom was leaking. Breakfast no variety at all. And to top it all this was more for honeymoon couple and not family at all. What on earth was your executive Mr Abhinav was thinking to recommend this place for two sisters.
We were literally locked inside our room for 2 nights as we could not even venture out after 5pm. I was at this hotel/cottage from 10th Dec.13 to 11th Dec, 13. Makemytrip recommended me and my sister this hotel stating that it is of 4 star standard. Please believe me that this is not even 2 star. Their kitchen is dirty and filthy. Infrastructure is very very poor, there are no lights around and it becomes pitch dark after 5pm. The place is very sloppy and not advisable for elderly people or children as a little slip and one is down the valley. There is no security and the place is very very deserted and scary. There is no recreation at all in and around and one cannot even come out of the room after 5pm as it is dark, slippery and creepy.
The food is not fresh (one can understand as it is so much on height) and it is over over priced. We were forced to stay there for 2 scary nights (thanks to the poor service of Makemytrip) and we had to order food from a little far away restaurant - Misty Mountain (which is far better than Ambady Estate in terms of tariff, food and facilities). They charge Rs.400 for a small piece of fish, Rs.250 for club sandwich, Rs.50 for water bottle-way to highly priced for their standards.
No facilities at all-just cottages which is only and only good for honeymooners or people who want to be closed in a room. The rooms also does not have ceiling fan but a table fan. So though it is on height, early morning around 6am you start feeling hot and sweaty as the table fan air does not reach the bed and the sunlight come through the window pane.
Overall really horrible and Makemytrip really cheaters who have executive who are liars and have no sense or clue as to what is 4 star and 2 star.
First day itself I called Mr Abhinav from Munnar mentioning the concerns. Instead of understanding and empathizing with us he was just going on arguing and playing blame game at our cost. To top it all he calls the resort (Ambaddy Estate) manager Mr Shyam and tells him a lie that we have some family emergency back at home and hence we want to check out. All this without our knowledge.
I feel really cheated and overcharged by your executive who planned and drafted the whole package. It was a big mistake of mine to trust your executive and your company. I was getting the same deal from another company for less Rs.500. But still I went ahead and booked it with Makemytrip thinking you are known for quality and honesty.
I will never ever deal with you and also discourage my relatives and friends from doing so.
REALLY PATHETIC AND I WILL ALSO PUT THE SAME FEEDBACK ON VARIOUS WEBSITE SO THAT PEOPLE DO NOT GET CHEATED LIKE ME.
Regards,
Maggie.
9820662338.