MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
If you are planning to book a hotel through makemytrip.com, I would like you to reconsider your decision unless you want to screw your plans.I booked a hotel through this website and planned for a family vacation and received confirmation. On reaching the hotel at holiday destination(OOTY), I came to know that the room that I booked was not available and hotel offered me a inferior room.
There was so much rush in OOTY that it was impossible to find another hotel and after travelling for whole night, roaming around in city in search of hotel was out of question.Congrats MMT, you successfully ruined the vacation for my family. Vacation turned into a disaster for me.
Cherry on the top was that MMT offered me to refund the difference amount of rooms. Inclusion breakfast was not and amenities also did not match. MMT cant just provide me any hotel/room of their choice and offer the difference that too on reaching the destination.